Thank you for shopping at ELEVENISH.com. We want to ensure that you are completely satisfied with your purchase. You may return an item within 14 days of the receipt of your order. Please carefully review our Return & Refund Policy below:
1. Eligibility for Returns:
– To be eligible the item must be unused, unworn, and in the same condition as when you received it. It must also be in its original packaging with all tags and labels attached.
– Certain items, such as fragrances, swimwear, and personalized/customized items, are non-returnable. Please check the product description to determine if your item is eligible for return.
2. Return Process:
– To initiate a return, please login to your account on ELEVENISH.com, go to “Orders” and click “request for refund” for the product you would like to return from your order details page.
– Our customer support team will approve your request (if eligible) and will schedule for collection of the item through the courier from your registered address.
3. Refund Process:
– Once we receive and inspect the returned item, we will notify you of the status of your refund.
– If the return is approved, a refund will be processed to your original method of payment within a reasonable timeframe. Please note that the refund amount will exclude any shipping fees.
– It may take some time for the refund to be reflected in your account, depending on your bank or payment provider. If you haven’t received your refund within a reasonable period, please contact your bank or payment provider for further assistance.
– We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend returning the unwanted item and placing a new order for the desired item.
5. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on the availability of the item.
Please note the following additional points regarding our Return & Refund Policy:
– Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.
– We reserve the right to deny a return if the item does not meet the eligibility criteria mentioned above.
– Returns received after the 14-day window or without prior authorization may be subject to additional fees or be ineligible for a refund.
If you have any questions or need further assistance regarding our Return & Refund Policy, please contact our customer support team. We are here to assist you and ensure your shopping experience at ELEVENISH.com is exceptional.
Customer Care Contact:
- Email: CustomerCare@elevenish.com
- t: +971 52 212 0665